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To convert videos to the more compatible H.264 format, set HEVC -> H264 to On.

To convert photos to the more compatible JPEG format, set HEIF/HEIC -> JPEG to On. For the computer, this would be in the PhotoSync settings under Configure, Computer, Transfer. The photos and videos do not lose any quality through conversion, the files will only get larger.Įnable the conversion in PhotoSync in the settings for the respective transfer destination. If you have your iOS device record in High Efficiency Format but cannot play the files on your PC, you can instruct PhotoSync to convert photos and videos to the compatible JPEG or H.264 format before transferring them to your computer, which your computer can usually play. PhotoSync converts the photos and videos to the old, compatible format during transfer To return to using the space-saving HEIF and HEVC formats, choose High Efficiency. This setting is available only on devices that can capture media in HEIF or HEVC format, and only when using iOS 11 or later.Īll new photos and videos will now use JPEG or H.264 format. To continue capturing media in older formats that are more compatible with other devices and operating systems, perform the following operations on your iOS device. The available options are: The iOS device continues to capture photos and videos in JPEG and H.264 format and creates more broadly compatible files In which format you receive the photos and videos from your iOS device has a lot to do with the settings on the device, in which format photos and videos are saved, but also in which format they are exported. Because the HEIF and HEVC files are usually much smaller than the JPEG or H.264 versions it is a common misconception that PhotoSync transfers the files in low quality. With videos, for example, this means that the sound track may work but no picture can be displayed. Older devices and Windows PC's often do not have the capabilities to display or play these formats.

Since iOS 12, all new iPhones and iPads record photos and videos in HEIF and HEVC formats as standard. iPad Pro (12,9 inch, 2nd generation) or later.Other devices can view, edit, or duplicate this media with limitations, if using iOS 11 or later or macOS High Sierra or later. When using iOS 11 or later, the following devices can capture media in HEIF or HEVC format.